Program Manager I - Sales Enablement, Global Logistics Domestic First Mile

Amazon; Arlington (VA); On-site; USD 56,000 - 97,000; Full time

Job summary

Amazon's Global Logistics organization seeks a hands-on Program Manager to own the CRM system and sales enablement tools used by the shipper engagement team. You will translate business needs into practical solutions, automate manual processes, maintain data quality, and report on opportunities to improve customer relationships and sales outcomes.

Collaborating with product, engineering, and analytics, you will drive adoption, measure impact, and train users.

Qualifications

• 2+ years of program or project management experience.
• 3+ years of advanced Microsoft Word and Excel experience.
• Bachelor's degree in relevant field, or 2+ years of Amazon RME full time experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 2+ years of project/program management experience.
• 2+ years of working cross functionally with tech and non-tech teams experience.
• Experience translating customer needs into business requirements.
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions.

Responsibilities

• Own the development, maintenance, and improvement of the team’s customer relationship management system and related sales enablement tools.
• Work with business development and account management users to understand their workflows and translate their needs into clear requirements.
• Build and configure workflows, dashboards, reports, automations, and other lightweight solutions that improve sales-team productivity.
• Maintain data quality, user access, documentation, and operating procedures for the tools.
• Manage the enhancement backlog, test changes with users, coordinate launches, and measure adoption after release.
• Partner with product, engineering, analytics, and operations teams on integrations or changes that require technical support.
• Use customer feedback and performance data to identify tool gaps and prioritize improvements.
• Train users and create self-service guidance that supports consistent use of the tools.

Skills

Program management

Requirements gathering

Data analysis

Communication

Process automation

Education

Bachelor's degree

Tools

Microsoft Word

Excel

MS Access

SQL

Microsoft Projects

Salesforce automation

Job description

Description

Amazon’s Global Logistics organization is looking for a Program Manager to build and manage the sales enablement tools used by our shipper engagement team. The team works with sellers and vendors to increase adoption of Amazon-managed inbound transportation services and improve the customer experience.

In this role, you will own our customer relationship management (CRM) system and related sales tools from requirements through launch and ongoing improvement. You will work directly with business development and account management users to understand their workflows, build practical solutions, automate manual processes, maintain data quality, and create reporting that helps the team manage customer relationships and sales opportunities. You will partner with product, engineering, and analytics teams when solutions require broader technical support.

The ideal candidate is a hands-on builder who can translate business needs into tools that teams use. You are comfortable working with data, learning new systems, and coordinating work across business and technical teams. You will use customer feedback and performance data to improve the tools over time and increase sales-team productivity.

Key Job Responsibilities

• Own the development, maintenance, and improvement of the team’s customer relationship management system and related sales enablement tools.

• Work with business development and account management users to understand their workflows and translate their needs into clear requirements.

• Build and configure workflows, dashboards, reports, automations, and other lightweight solutions that improve sales-team productivity.

• Maintain data quality, user access, documentation, and operating procedures for the tools.

• Manage the enhancement backlog, test changes with users, coordinate launches, and measure adoption after release.

• Partner with product, engineering, analytics, and operations teams on integrations or changes that require technical support.

• Use customer feedback and performance data to identify tool gaps and prioritize improvements.

• Train users and create self-service guidance that supports consistent use of the tools.

A day in the life

In this role, you own the tools and mechanisms our sales team relies on to grow shipper adoption. A typical day blends building, program management, and cross-functional coordination.

You might start by reviewing the team's CRM and pipeline dashboards, spotting a data gap, and working with a business development lead to close it. In the afternoon, you automate a report that was being built by hand each week, so the team gets it reliably without manual effort. You'll also translate an ambiguous leadership goal into a metric, a dashboard, and a repeatable mechanism.

The best candidates for this role Dive Deep into data, Invent and Simplify manual processes into durable mechanisms, and Deliver Results that let the team scale.

About the team

Amazon Global Logistics (GL) is responsible for optimizing cost-effective flow throughout Amazon’s inbound network while providing Amazon with greater control, performance, and inbound visibility. The Domestic First Mile (DFM) team within GL is responsible for pricing, cost, growth, speed, and profitability of the domestic inbound business. Our customer is the shipper who utilizes DFM programs (vendors and sellers). Our objective is to execute on time, save shippers money, and offer distinctive features and services to all shippers regardless of size.

Basic Qualifications

• 2+ years of program or project management experience

• 3+ years of advanced Microsoft Word and Excel experience

• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• 2+ years of project/program management experience

• 2+ years of working cross functionally with tech and non-tech teams experience

• Experience translating customer needs into business requirements

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience using data and metrics to back up assumptions, evaluate outcomes, and make data-driven decisions

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology

• Experience in MS Access and SQL

• Experience in requirement gathering and ability to write clear and detailed requirement document

• Experience using Microsoft Projects software

• Experience with material handling systems (MHS) installation, operation and maintenance

• Experience working in an analytical environment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Arlington - 55,600.00 - 97,400.00 USD annually