Sales-Driven Service Advisor | Customer Experience

Cogent Analytics; Kansas City (MO); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental benefits

Vision benefits

PTO

Zusammenfassung

Cogent Analytics is seeking a Service Advisor to manage the customer experience from vehicle check-in through delivery, maximizing service sales opportunities and ensuring effective communication between customers and technicians.

You will translate vehicle needs into repair orders, present recommendations, obtain approvals, and ensure customers receive professional, timely, and accurate service, driving satisfaction and retention.

Aufgaben

• Greet customers professionally and gather vehicle concerns.
• Clearly explain recommended repairs, maintenance, and service options.
• Provide timely updates throughout the repair process.
• Resolve customer concerns and elevate issues when necessary.
• Build long-term customer relationships and retention.
• Create accurate repair orders and service documentation.
• Schedule appointments and manage vehicle flow.
• Coordinate with technicians regarding diagnostics and repair recommendations.
• Ensure repair orders are updated and communicated effectively.
• Monitor vehicle status and promised completion times.
• Ensure completed work is accurately invoiced and delivered.
• Present maintenance recommendations and repair solutions.
• Obtain customer approvals for recommended services.
• Identify opportunities to increase Average Repair Order (ARO).
• Promote preventive maintenance programs.
• Support tire, alignment, brake, and maintenance sales initiatives.
• Meet individual and location-level sales objectives.
• Communicate effectively with technicians and management.
• Ensure technicians receive complete and accurate repair information.
• Coordinate parts availability.
• Assist with workflow prioritization and scheduling.
• Participate in routine production meetings.
• Follow up with customers after service completion.
• Encourage online reviews and customer referrals.
• Promote fleet and repeat customer relationships.
• Support local marketing and customer retention initiatives.
• Maintain customer records and communication history.
• Process estimates, approvals, invoices, and customer communications.
• Ensure customer information is complete and accurate.
• Assist with daily sales reporting and cash reconciliation processes.
• Maintain professional communication through phone, email, and text platforms.

Jobbeschreibung

Cogent Analytics is seeking a Service Advisor to manage the customer experience from vehicle check-in through delivery, maximizing service sales opportunities and ensuring effective communication between customers and technicians.

You will translate vehicle needs into repair orders, present recommendations, obtain approvals, and ensure customers receive professional, timely, and accurate service, driving satisfaction and retention.