Auto Service Advisor – Customer-Driven Growth & Benefits

McGavock Auto Group; Lubbock (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Training & Growth

Job summary

McGavock Auto Group is seeking a Service Advisor to be the primary liaison between customers and the service department. You will greet clients, discuss maintenance needs, document concerns, and explain repairs with clear cost estimates.

You will also secure authorization and keep customers updated on status. Utilize your knowledge of vehicle systems and dealership procedures to write accurate repair orders, coordinate with technicians, and ensure exceptional customer service while supporting

Qualifications

• Previous automotive service advisor, service consultant, or dealership experience preferred.
• Strong customer service and communication skills.
• Ability to explain automotive repairs and maintenance in an easy-to-understand manner.
• Basic knowledge of vehicle systems, maintenance, and repair procedures.
• Strong organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.
• Ability to work effectively with customers, technicians, and dealership staff.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally upon arrival.
• Consult with customers regarding vehicle maintenance and repair needs.
• Write accurate repair orders and document customer concerns and vehicle conditions.
• Communicate recommended maintenance and repairs based on manufacturer guidelines and technician findings.
• Provide customers with clear explanations of repairs, costs, and estimated completion times.
• Obtain customer authorization before performing additional work.
• Maintain consistent communication with customers regarding repair status and changes to estimates.
• Coordinate with technicians, parts personnel, warranty administrators, and management to ensure efficient vehicle repairs.
• Review completed repairs with customers and explain work performed.
• Prepare accurate invoices and collect payment when applicable.
• Follow up with customers after service to ensure satisfaction.
• Maintain a high level of customer satisfaction while meeting dealership performance and sales objectives.
• Ensure all repair orders and customer records are complete and accurate.
• Follow dealership policies, safety procedures, and manufacturer requirements.
• Help maintain a clean, professional, and organized service department.

Skills

Customer service

Communication skills

Explain repairs clearly

Organization

Multitasking

Professional appearance

Team collaboration

Valid driver's license

Tools

DMS

Job description

McGavock Auto Group is seeking a Service Advisor to be the primary liaison between customers and the service department. You will greet clients, discuss maintenance needs, document concerns, and explain repairs with clear cost estimates.

You will also secure authorization and keep customers updated on status. Utilize your knowledge of vehicle systems and dealership procedures to write accurate repair orders, coordinate with technicians, and ensure exceptional customer service while supporting