Sales & Customer Success Director: AI-Driven Growth

Careers @Evidence-Based Associates; Las Vegas (NV); À distance; USD 160 000 - 170 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Retirement savings

Paid time off & holidays

Life insurance

Résumé du poste

Empower Community Care is seeking an experienced Director of Sales & Customer Success. You will build and lead the specialty sales and customer success teams, transitioning to a regional pod model, and aligning programs across MST, FFT, BSFT, Incredible Years, and Orbis/Carey Group.

You will drive strategy, coaching, and cross‑functional collaboration in a fast‑moving environment. The role reports to the Chief Growth Officer and emphasizes AI‑enabled efficiency, pipeline discipline, and

Qualifications

• Bachelor's degree in business, healthcare administration, or related field.
• 7+ years of progressive sales leadership experience, incl. 3+ years managing field/specialty teams.
• Proven track record building or scaling a sales function.
• Strong pipeline management and forecasting discipline with hands-on CRM fluency; HubSpot preferred.
• RevOps/ERP comfort; familiarity with NetSuite a plus.
• Experience coaching multiple buyer types (government/system-level and program-level).
• Excellent cross-functional collaboration and communication skills.
• Direct hiring experience; ability to propose a hiring plan to executives.
• Customer success leadership experience or management.
• Experience partnering with RevOps/sales operations rather than owning the CRM.
• Ambition to leverage AI/tools to improve productivity.

Responsabilités

• Lead, coach, and develop Specialty Sales Reps and Customer Success teams.
• Propose and lead the hiring plan for the sales organization.
• Collaborate with CGO/Enterprise reps to align models and hand-offs.
• Own day-to-day sales management including forecasting and coaching.
• Partner with RevOps on CRM, forecasting logic, and reporting.
• Identify and implement AI-enabled workflows to reduce manual work.
• Design pod-model transition and related infrastructure.
• Shape market messaging and represent Empower at industry events.
• Ensure clean hand-offs from sale to implementation and renewal signals.

Connaissances

Sales leadership

HubSpot

CRM discipline

AI enthusiasm

Formation

Bachelor's degree in business

Outils

HubSpot

NetSuite

Description du poste

Empower Community Care is seeking an experienced Director of Sales & Customer Success. You will build and lead the specialty sales and customer success teams, transitioning to a regional pod model, and aligning programs across MST, FFT, BSFT, Incredible Years, and Orbis/Carey Group.

You will drive strategy, coaching, and cross‑functional collaboration in a fast‑moving environment. The role reports to the Chief Growth Officer and emphasizes AI‑enabled efficiency, pipeline discipline, and