Director, Customer Success & Enterprise Growth

Read AI, Inc.; Seattle (WA); On-site; USD 165,000 - 200,000; Full time

Benefits offered by this job

Equity

Low-deductible health plan

Flexible time away

Family leave

Job summary

Read AI, Inc. is seeking a Director of Customer Success to lead and scale our post-sale organization across strategic account management and high-volume customer success operations.

You will oversee two core functions: Account Management for larger accounts and high-volume Customer Success for self-serve customers, partnering with Product, Engineering, Sales, and Growth teams. The ideal candidate combines operational strength with customer-centric leadership, capable of building a scalable

Qualifications

• 7+ years of experience in customer success, support, account management, or related leadership roles.
• Experience leading account management or customer success teams in a SaaS environment.
• Experience scaling customer-facing teams and processes in a high-growth company.
• Strong operational and analytical mindset with experience using data to drive decisions and process improvements.
• Experience managing technical support or product support organizations.
• Ability to partner effectively with Product, Engineering, Sales, and Growth teams.
• Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives.
• Strong communication, leadership, and organizational skills.
• Startup or high-growth SaaS experience preferred.

Responsibilities

• Oversee account management and customer engagement for larger customers and strategic accounts.
• Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
• Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations.
• Support customer enablement and adoption to drive retention and long-term account growth.
• Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts.
• Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support.
• Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts.

Skills

Enterprise leadership

SaaS experience

Team scaling

Data-driven decisions

Cross-functional partner

Customer retention

Communication

Job description

Read AI, Inc. is seeking a Director of Customer Success to lead and scale our post-sale organization across strategic account management and high-volume customer success operations.

You will oversee two core functions: Account Management for larger accounts and high-volume Customer Success for self-serve customers, partnering with Product, Engineering, Sales, and Growth teams. The ideal candidate combines operational strength with customer-centric leadership, capable of building a scalable