Sales & Customer Success Director — Lead a Unified Platform

Careers @Empower Community Care; Las Vegas (NV); Remote; USD 160,000 - 170,000; Full time

Job summary

Empower Community Care seeks an experienced Director, Sales & Customer Success to build and lead our specialty sales and customer success teams as we transition to a regional pod model. You will align seven subsidiary brands, shape go-to-market, and ensure a unified One Empower voice in market strategy and client engagement.

We value hands-on leadership, rigorous pipeline discipline, forecasting, and AI-enabled workflows that boost productivity across Sales and Customer Success, with travel

Qualifications

• Bachelor's degree in business, healthcare administration, or a related field.
• 7+ years of progressive sales leadership experience, including 3+ years managing field/specialty teams.
• Built or scaled a sales function with working processes, tools, and habits.
• Strong pipeline management & forecasting discipline; CRM fluency; HubSpot experience preferred.

Responsibilities

• Lead, coach, and develop Specialty Sales Reps and Customer Success teams to ensure pipeline discipline and quota attainment.
• Design and execute hiring plans for the sales organization with final sign-off from the CGO.
• Collaborate with Enterprise teams to ensure smooth hand-offs and coordinated customer experience across capabilities.
• Own day-to-day sales management: pipeline reviews, forecasting, deal coaching, territory and account assignment.

Skills

CRM fluency

Forecasting

Sales leadership

Cross-functional collaboration

Hiring

AI tooling awareness

Education

Bachelor's degree (business/healthcare)

Tools

HubSpot

NetSuite

Job description

Empower Community Care seeks an experienced Director, Sales & Customer Success to build and lead our specialty sales and customer success teams as we transition to a regional pod model. You will align seven subsidiary brands, shape go-to-market, and ensure a unified One Empower voice in market strategy and client engagement.

We value hands-on leadership, rigorous pipeline discipline, forecasting, and AI-enabled workflows that boost productivity across Sales and Customer Success, with travel