Director, Unified Sales & Customer Success — Remote

Evidence Based Associates; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

Empower Community Care in the United States seeks a Director, Sales & Customer Success to build and lead our specialty sales and client success teams. You will drive structured pipeline discipline, forecast accuracy, and cross-brand collaboration while guiding a transition to a regional pod model.

The ideal candidate brings 7+ years in sales leadership, 3+ years in coaching field teams, and a proven ability to scale sales functions with CRM and ERP partnerships. Travel 25–35% expected.

Qualifications

• 7+ years of progressive sales leadership experience, with 3+ years managing a field or specialty sales team.
• Bachelor’s degree in business, healthcare administration, or a related field; equivalent experience considered.
• Demonstrated success building or scaling a sales function with practical processes and tools.

Responsibilities

• Lead, coach, and develop Specialty Sales Reps and Customer Success teams for consistent pipeline discipline and quota attainment.
• Define and implement hiring plans for the sales organization, with CFO/CGO alignment on hires.
• Coordinate with Enterprise Sales Reps to enable a unified, cross-brand sales approach and smooth hand-offs.
• Own day-to-day sales management including pipeline reviews, forecasting, and account assignments.
• Partner with RevOps/finance on data, CRM hygiene, and ERP data standards; ensure alignment with NetSuite.

Skills

Sales leadership

CRM discipline

HubSpot

AI in sales

Cross-functional leadership

Forecasting

Hiring

Customer Success

RevOps

Multi-buyer coaching

Education

Bachelor’s degree in business, healthcare administration, or related field

Tools

HubSpot CRM

NetSuite

Job description

Empower Community Care in the United States seeks a Director, Sales & Customer Success to build and lead our specialty sales and client success teams. You will drive structured pipeline discipline, forecast accuracy, and cross-brand collaboration while guiding a transition to a regional pod model.

The ideal candidate brings 7+ years in sales leadership, 3+ years in coaching field teams, and a proven ability to scale sales functions with CRM and ERP partnerships. Travel 25–35% expected.