Sales & Customer Success Director — Unified Platform

Careers @Evidence-Based Associates; Los Angeles (CA); À distance; USD 160 000 - 170 000; Plein temps

Avantages offerts par ce poste

Benefits package

Medical, dental, vision

Retirement savings

Paid time off

Life insurance

Résumé du poste

Empower Community Care in the United States seeks an experienced, hands‑on Director, Sales & Customer Success to build and lead our specialty sales and customer success teams. Reporting to the Chief Growth Officer, this leader will align programs (MST, FFT, BSFT, Incredible Years, Orbis/Carey) to deliver a unified customer experience.

The role drives pipeline discipline, forecasting, and a transition toward a regional pod model, while shaping how Empower presents the platform in the market.

Qualifications

• 7+ years of progressive sales leadership experience.
• Experience coaching field or specialty sales teams, preferably in health or human services.
• Strong pipeline management and forecasting discipline.

Responsabilités

• Lead, coach, and develop the Specialty Sales Reps and Customer Success teams with a consistent standard for pipeline discipline and quota attainment.
• Propose hiring plans, lead sourcing and interviewing, with final signoff from the CGO.
• Partner with Chief Growth Officer and Enterprise reps to operationalize the enterprise/specialty model and ensure smooth hand-offs.
• Own day-to-day sales management: pipeline reviews, forecasting, coaching, territory and account assignment.
• Collaborate with RevOps on CRM processes, reporting, and integration with ERP systems.
• Identify and implement AI-enabled workflows to reduce manual work and boost rep productivity.

Connaissances

Sales leadership

CRM discipline

HubSpot experience

AI adoption

Formation

Bachelor's degree in business, healthcare administration, or related field

Outils

HubSpot

Description du poste

Empower Community Care in the United States seeks an experienced, hands‑on Director, Sales & Customer Success to build and lead our specialty sales and customer success teams. Reporting to the Chief Growth Officer, this leader will align programs (MST, FFT, BSFT, Incredible Years, Orbis/Carey) to deliver a unified customer experience.

The role drives pipeline discipline, forecasting, and a transition toward a regional pod model, while shaping how Empower presents the platform in the market.