Enterprise Customer Success Lead - AI-Driven Growth

The Wrap; Austin (TX); Híbrido; USD 131 000 - 150 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity through Employee Share Option

Learning programs and coaching

Quarterly refresh days

Extended end-of-year break

Monthly wellbeing allowance

Parental leave

MacBook & home workspace budget

Annual social impact days

Medical insurance (US/UK)

Resumo da oferta

Culture Amp is seeking a Senior Customer Success Manager to manage a strategic Enterprise portfolio (40–55 customers, $3.5M–$4M ARR) and partner with Sales and Renewals to drive outcomes. You will guide adoption, retention, and expansion while leading executive conversations and risk mitigation in a GTM pod model.

You will leverage AI-enabled tools to surface insights, prepare for strategic engagements, and raise the bar on customer success across the book, delivering value and measurable impact.

Qualificações

• 3+ years in enterprise customer success or account management.
• Experience driving adoption, change management, and executive stakeholder engagement.
• Track record owning GRR and NRR and balancing customer outcomes withCommercial accountability.

Responsabilidades

• Own a strategic Enterprise portfolio of 40–55 customers totaling $3.5M–$4M ARR.
• Drive GRR/NRR through Executive Strategy Reviews and adoption planning.
• Identify and mitigate risks early, including lost sponsors and stalled adoption.
• Lead strategic conversations mapping customer priorities to business value with executives.
• Collaborate in a GTM pod model with Sales, Renewal Managers and pod leaders.
• Utilize automated plays to surface opportunities and manage risk across the book.
• Leverage AI-enabled tools to prepare for conversations and surface insights.
• Maintain account hygiene in Vitally and other tools; share feedback and best practices.

Conhecimentos

Executive stakeholder engagement

Adoption & change management

AI-forward solutions

Executive conversations

Ferramentas

Vitally

Descrição da oferta de emprego

Culture Amp is seeking a Senior Customer Success Manager to manage a strategic Enterprise portfolio (40–55 customers, $3.5M–$4M ARR) and partner with Sales and Renewals to drive outcomes. You will guide adoption, retention, and expansion while leading executive conversations and risk mitigation in a GTM pod model.

You will leverage AI-enabled tools to surface insights, prepare for strategic engagements, and raise the bar on customer success across the book, delivering value and measurable impact.