Sales & Customer Solutions Pro — Retain & Upsell

Spectrum; Florida; On-site; USD 37,000 - 70,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum in Florida is hiring a Sales and Customer Solutions Representative to retain customers and upsell our services. You will handle billing questions, explain Spectrum products, and keep interactions professional in a busy call-center setting.

The role requires 2+ years of call center experience, a high school diploma, and strong communication skills. It is an on-site position with competitive pay starting at $18/hour, plus incentives that can raise earnings beyond $70,000 annually, and

Qualifications

• 2+ years of call center experience or equivalent.
• High school diploma or equivalent required.
• Strong verbal and written communication in English.

Responsibilities

• Resolve billing inquiries and product questions.
• Upsell Spectrum services and retain customers.
• Explain products and compare with competitors.
• Maintain professionalism and meet activity targets.

Skills

English proficiency

Customer service

Communication skills

Sales techniques

Problem solving

Multi-tasking

Call center experience

Education

High school diploma or equivalent

Tools

Billing system

CRM

Job description

Spectrum in Florida is hiring a Sales and Customer Solutions Representative to retain customers and upsell our services. You will handle billing questions, explain Spectrum products, and keep interactions professional in a busy call-center setting.

The role requires 2+ years of call center experience, a high school diploma, and strong communication skills. It is an on-site position with competitive pay starting at $18/hour, plus incentives that can raise earnings beyond $70,000 annually, and