Bilingual Sales & Customer Solutions Specialist

Spectrum

Las Vegas (NV)

On-site

USD 37,000 - 75,000

Full time

7 days ago

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Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. The role focuses on retaining customers and upselling Spectrum services, with pay starting at $18 per hour and potential annual earnings over $70,000 for top performers.

Office environment in Las Vegas, NV, with benefits including Spectrum services. Responsibilities include resolving billing inquiries, handling product questions, and processing orders in the billing system, while delivering professional

Qualifications

High school diploma or equivalent.
2+ years of call center experience.
Bilingual in English and Spanish.
Knowledge of cable communications products (video, data, voice).
Ability to work variable hours, including weekends/holidays.
Strong written and verbal communication and customer service skills.
Proficient with billing systems and basic computer apps.

Responsibilities

Resolve billing inquiries, product questions and service complaints.
Retain customers and upsell Spectrum’s services.
Explain Spectrum products and compare them to competitors.
Master order processing within the billing system for retained accounts and new sales entries.
Maintain professionalism and courtesy in every customer interaction.
Aim to meet and exceed activity metrics and call-handling targets.