Retention & Upsell Specialist — $70K+ with Incentives

Charter Communications; Austin (TX); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives program

Job summary

Charter Communications, operating as Spectrum, is hiring a Sales and Customer Solutions Representative in an office environment. The role focuses on retaining customers, upselling Spectrum’s video, data, and phone services, and driving revenue growth.

Qualified candidates have a high school diploma, strong English communication, and 2+ years in call center or customer service roles. Expect variable hours including weekends and holidays, with competitive pay starting at $18/hour and incentives

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• 2+ years of call center experience in customer service or phone sales.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Cable products knowledge

Customer service

Sales techniques

Communication skills

Computer skills

Education

High school diploma or equivalent

Tools

Billing system

Job description

Charter Communications, operating as Spectrum, is hiring a Sales and Customer Solutions Representative in an office environment. The role focuses on retaining customers, upselling Spectrum’s video, data, and phone services, and driving revenue growth.

Qualified candidates have a high school diploma, strong English communication, and 2+ years in call center or customer service roles. Expect variable hours including weekends and holidays, with competitive pay starting at $18/hour and incentives