Bilingual Retention & Upsell Specialist

NOBEL Women; Harlingen (TX); On-site; USD 37,000 - 75,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing issues and questions while promoting Spectrum services.

The role emphasizes retention, upselling, and delivering outstanding customer care in a fast-paced environment. Ideal candidates have strong communication skills, bilingual English/Spanish abilities, and experience in call centers or sales.

Qualifications

• Bilingual English and Spanish is required.
• High school diploma or equivalent.
• 2+ years of call center or customer service experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Bilingual English/Spanish

Cable TV/Internet/Phone knowledge

Flexible hours

Communication skills

Sales techniques

Verbal & written communication

Conflict resolution

Time management

Education

High school diploma

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing issues and questions while promoting Spectrum services.

The role emphasizes retention, upselling, and delivering outstanding customer care in a fast-paced environment. Ideal candidates have strong communication skills, bilingual English/Spanish abilities, and experience in call centers or sales.