Sales and Customer Solutions Representative

Charter Communications; Town of Florida (NY); On-site; USD 37,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Lucrative incentives

Discounted Spectrum services

Job summary

A leading telecommunications provider in New York is seeking a Sales and Customer Solutions Representative to enhance customer satisfaction and manage service offerings. The ideal candidate has at least 6 months of customer service experience and strong communication skills. This role offers competitive pay starting at $18/hour with opportunities to earn over $70,000 annually through performance incentives. Join our team to help customers stay connected while enjoying additional benefits like free and discounted services.

Qualifications

• 6+ months of customer service or phone sales experience.
• Ability to work lawfully in the U.S.
• Flexibility for variable hours, including weekends and holidays.

Responsibilities

• Retain valued customers and upsell services.
• Enhance customer satisfaction and drive revenue growth.
• Respond to inbound calls and address customer inquiries.

Skills

Strong English communication skills

Flexibility for variable hours

Adaptability and problem-solving

Knowledge of cable communications products

Education

High school diploma or equivalent

Job description

Overview

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you\'ll leverage your skills to retain valued customers and upsell our top-tier services. You\'ll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

What our Sales and Customer Solutions Representatives Enjoy Most About the Role

• Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
• Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
• Responding promptly and efficiently to inbound calls, meeting call handling metrics and addressing billing inquiries, pricing and service complaints.
• Mastering order processing within the billing system for retained accounts, new sales and account lookups.
• Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High school diploma or equivalent

Experience

• 6+ months of customer service or phone sales experience to enhance customer satisfaction and retention

Skills & Abilities

• Strong English communication skills
• Flexibility for variable hours, including weekends and holidays
• Adaptability and problem-solving in dynamic environments
• Knowledge of cable communications products: TV, internet, and telephone

Preferred Qualifications

• 2+ years of call center experience

Get to Know Us

Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you\'ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We\'re committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

A qualified applicant\'s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.