Sales and Customer Solutions Representative

Charter Communications; Charlotte (NC); On-site; USD 18,000 - 70,000; Full time

Benefits offered by this job

Free and discounted Spectrum services

Comprehensive pay and benefits package

Job summary

Charter Communications is seeking a Sales and Customer Solutions Representative in Charlotte, NC. In this role, you will help retain valued customers, upsell our services, and enhance customer satisfaction while achieving significant incentives and competitive pay.

With a commitment to career development, Charter offers excellent benefits, including free and discounted services. Join us to build a rewarding career in a supportive and dynamic environment.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's products.
• Maintain high levels of professionalism and courtesy in every customer interaction.

Skills

Ability to read, write, speak and understand English

Knowledge of cable communications products and services

Effective communication skills

Customer solutions and sales techniques

Computer and consumer electronics skills

Education

High school diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You'll Make an Impact

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Working Conditions

• Office environment

Required Qualifications

Education

• High school diploma or equivalent

Skills

• Ability to read, write, speak and understand English
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner
• Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals
• Effective computer and consumer electronics skills
• Ability to use personal computer and relevant software applications including the billing system
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively

Preferred Qualifications

Experience

• 2+ years of call center experience in customer service or phone sales, or equivalent experience

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.