Sales & Customer Solutions Specialist - Grow Revenue

Spectrum; Charlotte (NC); On-site; USD 37,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s video, data, and phone services. You’ll work to retain accounts and drive revenue growth with strong communication skills.

The role requires a high school diploma, English proficiency, and the ability to work variable hours in an on-site office environment. Incentives may substantially boost earnings beyond base pay.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Experience in call center or sales is a plus.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and compare with competitors.

Skills

Customer service

Sales abilities

Communication skills

Problem solving

Education

High school diploma

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s video, data, and phone services. You’ll work to retain accounts and drive revenue growth with strong communication skills.

The role requires a high school diploma, English proficiency, and the ability to work variable hours in an on-site office environment. Incentives may substantially boost earnings beyond base pay.