Sales & Customer Service Associate

Massage Envy; Sea Girt (NJ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Healthcare for full-time employees

401(k) matching

Paid time off

Employee assistance program

Flexible schedule

Training programs

Free monthly service

Job summary

Massage Envy Sea Girt is hiring motivated team members to deliver Total Body Care experiences. You’ll be part of a friendly, fast-paced environment where guests feel valued and supported as you help them explore massage, skin care, and wellness services.

We offer competitive hourly pay with tips, full-time healthcare, 401(k) matching, paid time off, training, and opportunities to grow. Flexible schedules and a monthly complimentary service help you balance work with life.

Qualifications

• Previous retail or sales experience preferred.
• Excellent math and computer skills; ability to multitask.
• Strong people skills and ability to build guest relationships.
• Knowledge of massage and skin care services helpful.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and promote the Wellness Program.
• Book services and encourage homecare retail purchases based on provider recommendations.
• Greet clients, schedule services, answer calls, respond to emails.
• Grow and retain a client base through in-person and outreach efforts.

Skills

Customer service

Sales experience

Math skills

Computer skills

People skills

Wellness knowledge

Tools

POS software

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Sea Girt, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $16.00-19.00/hourly plus tips, bonuses, and commissions
• Employer-paid healthcare including medical plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location