Sales & Customer Service

Massage Envy; East Brunswick Township (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Sign-on bonus

Health insurance

401(k) with match

Paid time off

Referral bonus

Employee assistance program

Flexible schedule

Product training

Free service monthly

Product discounts

Job summary

Massage Envy Princeton is seeking team members who excel in customer service and enjoy helping guests pursue wellness goals. This role supports clinic flow, educates clients on therapy options and the Wellness Program, and encourages homecare purchases.

You will greet clients, schedule services, and engage in outreach to grow the client base, with opportunities for growth and a flexible schedule in a fast-paced retail wellness setting.

Qualifications

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and the Wellness Program.
• Book future services and encourage homecare retail purchases.
• Assist with client outreach to grow the local base.

Responsibilities

• Provide outstanding customer service and help guests feel valued and understood.
• Promote Total Body Care by educating clients on services and Wellness Program.
• Schedule services, answer calls and respond to emails to support clinic flow.
• Build and retain a client base through in-person and outreach efforts.

Skills

Retail experience

Math skills

People skills

Skin care knowledge

Tools

POS system

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Princeton, East Brunswick, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location