Sales & Customer Service

Massage Envy; Hoboken (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive base pay

Bonuses and commissions

Employer-paid healthcare

401(k) matching

Paid time off

Referral program

Employee Assistance Program

Flexible schedule

Training

Free monthly massage/skincare/stretch

40% off products

Job summary

Massage Envy in Hoboken, NJ is hiring for a Retail Sales/Guest Service role. The team focuses on delivering excellent customer experiences and promoting Total Body Care services. You will schedule appointments, educate clients on wellness programs, and help drive client retention through outreach.

Full-time and part-time positions are available with a flexible schedule. The position offers base pay plus bonuses, employer-paid health coverage for full-time staff, a 401(k) match, paid time off,

Qualifications

• Previous retail or sales experience preferred.
• Strong math and computer skills; able to multitask.
• Excellent communication and guest relations abilities.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Explain services and promote Massage Envy Wellness programs.
• Schedule appointments, answer calls and respond to emails.
• Help grow and retain a client base through outreach.

Skills

People skills

Math & computer skills

Multitasking

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Hoboken, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $18.50 plus bonuses, and commissions
• Employer-paid healthcare, including medical and supplemental insurance, for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location