Sales & Customer Experience Specialist

Calculated Hire; Charlotte (NC); Presencial; USD 42.000 - 55.000; Jornada completa

Descripción de la vacante

Calculated Hire in Charlotte, NC is seeking a professional, organized, and customer-focused individual to support customer service, sales initiatives, order processing, and daily business operations.

Responsibilities include responding to inquiries via phone, email, and chat; following up with customers; processing orders; coordinating events and travel; maintaining marketing materials and inventory; and providing general administrative support.

Formación

• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint; Shopify experience preferred.
• Familiarity with CRM or ERP systems.

Responsabilidades

• Respond to customer inquiries via phone, email and chat.
• Support sales growth initiatives and follow-ups.
• Process orders and perform accurate data entry.
• Assist with product expos, events, travel, and vendor coordination.
• Maintain marketing materials and promotional inventories.
• Provide general administrative support and manage office supplies.

Conocimientos

Customer service

Communication skills

MS Office

Shopify experience

CRM/ERP familiarity

Event coordination

Descripción del empleo

Calculated Hire in Charlotte, NC is seeking a professional, organized, and customer-focused individual to support customer service, sales initiatives, order processing, and daily business operations.

Responsibilities include responding to inquiries via phone, email, and chat; following up with customers; processing orders; coordinating events and travel; maintaining marketing materials and inventory; and providing general administrative support.