Customer Experience Specialist

Belt Power LLC; Charlotte (NC); On-site; USD 42,000 - 58,000; Full time

Job summary

Belt Power LLC in Charlotte, NC, is hiring a Customer Experience Associate to deliver exceptional service and build strong customer relationships. You’ll handle questions, quotes, orders, and service needs with proactive communication and a solution-focused mindset.

You will coordinate with sales, operations, production, and accounting to ensure a seamless experience, maintain accurate customer data in systems, and identify opportunities to strengthen relationships and drive growth.

Qualifications

• Excellent communication and relationship-building skills.
• Strong attention to detail and organization.
• Ability to manage multiple priorities while maintaining accuracy.
• Experience with Microsoft Office and customer management systems.

Responsibilities

• Serve as a trusted resource for customer questions, orders, and service needs.
• Provide proactive communication regarding quotes, orders, delivery updates, and issue resolution.
• Work closely with sales, operations, production, and accounting teams to create a seamless customer experience.
• Maintain accurate customer and order information in company systems.
• Identify opportunities to strengthen customer relationships and support business growth.
• Deliver professional, responsive, and solution-focused customer service every day.

Skills

Communication

Relationship-building

Attention to detail

Organization

Collaboration

Tools

Microsoft Office

CRM systems

Job description

Belt Power LLC in Charlotte, NC, is hiring a Customer Experience Associate to deliver exceptional service and build strong customer relationships. You’ll handle questions, quotes, orders, and service needs with proactive communication and a solution-focused mindset.

You will coordinate with sales, operations, production, and accounting to ensure a seamless experience, maintain accurate customer data in systems, and identify opportunities to strengthen relationships and drive growth.