Customer Experience Specialist

Gage Talent Solutions; Reading (Berks County); On-site; USD 42,000 - 60,000; Full time

Job summary

Gage Talent Solutions is seeking a Customer Experience Specialist in Reading, PA to deliver outstanding service to customers and sales teams. The role focuses on problem-solving, proactive communication, and building strong customer relationships.

You will respond to inquiries, provide quotes, process orders, and maintain CRM records while supporting cross-functional teams to ensure satisfaction. A detail-oriented, team-driven professional is ideal for this fast-paced environment.

Qualifications

• Strong customer service experience and a customer-first mindset.
• Excellent communication, organizational and problem-solving abilities.
• Proficiency with Microsoft Office, including Excel.
• Experience with CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive, team-oriented attitude.

Responsibilities

• Respond to customer inquiries and resolve issues promptly
• Provide quotes, pricing, and product information
• Process orders and maintain CRM records
• Support sales teams with customer requests and follow-up
• Coordinate with internal departments to ensure customer satisfaction
• Assist with contracts, samples, and administrative tasks

Skills

Customer service

Communication

Excel

CRM systems

Multitasking

Team player

Tools

CRM software

Microsoft Office

Job description

Customer Experience Specialist opportunity!

Our client is seeking a Customer Experience Specialist to provide outstanding service and support to both customers and sales teams. This role is ideal for a proactive, detail-oriented professional who enjoys problem-solving and building strong customer relationships.

Responsibilities

• Respond to customer inquiries and resolve issues promptly
• Provide quotes, pricing, and product information
• Process orders and maintain CRM records
• Support sales teams with customer requests and follow-up
• Coordinate with internal departments to ensure customer satisfaction
• Assist with contracts, samples, and administrative tasks

Qualifications

• Strong customer service experience and a customer-first mindset
• Excellent communication, organizational and problem-solving abilities
• Proficiency with Microsoft Office, including Excel
• Experience with CRM systems
• Ability to manage multiple priorities in a fast-paced environment
• Positive, team-oriented attitude

Gage is a trusted professional recruiting firm with over 40 years of experience, connecting top talent with career opportunities in multiple sectors. With a people-first approach, Gage empowers and connects employers and candidates across multiple industries, including finance, accounting, administrative, manufacturing, skilled trades, and more. Gage specializes in direct-hire skilled and professional placements, as well as contract jobs, internships and temporary roles with local, national and global employers. Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.

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