Sales & Customer Experience Pro in Training

CarMax Business Services; Tyler (TX); On-site; USD 22,041 - 44,083; Full time

Job summary

CarMax in Tyler, Texas is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling sales support, appraisals, paperwork, and repair order coordination.

This role emphasizes honesty and integrity as core values and offers opportunities to grow skills while supporting customers through their journey.

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Strong communication skills and ability to build relationships.
• Integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes.
• Ability to lift up to 25 lbs and read/transcribe data.
• Sales or customer service experience preferred.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

CarMax in Tyler, Texas is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling sales support, appraisals, paperwork, and repair order coordination.

This role emphasizes honesty and integrity as core values and offers opportunities to grow skills while supporting customers through their journey.