Customer Experience Specialist in Training

CarMax; Conroe (TX); On-site; USD 23,419 - 35,817; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay

Benefits package

Job summary

CarMax is hiring a Customer Specialist in Training in Conroe, TX. You will help customers throughout buying, selling, and servicing journeys while learning in a fast-paced setting. Expect hands-on work across vehicle sales, appraisals, paperwork, and repair order coordination.

We value honesty, integrity, and teamwork as core drivers of success. You’ll grow your skills in a supportive environment with a clear path to becoming a trusted CarMax advisor.

Qualifications

• Strong communication and relationship-building skills.
• Ability to balance customer needs with process adherence.
• Integrity, teamwork, and a fast-paced work style.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Document vehicle condition and communicate findings to Buyers.
• Manage inventory processes, check-in, scanning, and reconciliation.
• Perform cosmetic inspections to CarMax Quality Standards.
• Handle admin tasks like printing reports and managing paperwork.
• Coordinate service appointments and verify invoices for accuracy.

Skills

Strong communication

Relationship building

Integrity and teamwork

Attention to detail

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is hiring a Customer Specialist in Training in Conroe, TX. You will help customers throughout buying, selling, and servicing journeys while learning in a fast-paced setting. Expect hands-on work across vehicle sales, appraisals, paperwork, and repair order coordination.

We value honesty, integrity, and teamwork as core drivers of success. You’ll grow your skills in a supportive environment with a clear path to becoming a trusted CarMax advisor.