Sales & Customer Experience Manager

Macy's; Farmington (CT); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Manager, Sales & Customer Service to lead a productive team, improve shopper loyalty, and uphold Macy's standards for service. You will guide training, coaching, and daily operations to ensure a welcoming sales floor and outstanding customer experiences.

This role requires 3–5 years of retail management, flexible schedule including weekends, and a commitment to inclusion. You''ll collaborate with OMNI, Style, and Asset Protection to drive results and develop internal talent.

Qualifications

• Bachelor's degree or equivalent work experience encouraged.
• High School diploma or equivalent encouraged.
• 3-5 years of management experience in retail.
• Heavy lifting, standing, and reaching requirements.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Leadership

Customer service

Sales performance management

Analytical skills

Operational management

Cross-functional support

Talent development

Conflict resolution

Communication

Technical proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy's is seeking a Manager, Sales & Customer Service to lead a productive team, improve shopper loyalty, and uphold Macy's standards for service. You will guide training, coaching, and daily operations to ensure a welcoming sales floor and outstanding customer experiences.

This role requires 3–5 years of retail management, flexible schedule including weekends, and a commitment to inclusion. You''ll collaborate with OMNI, Style, and Asset Protection to drive results and develop internal talent.