Sales & Customer Experience Leader

Macy's; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Merchandise discounts

Tuition reimbursement

401(k) match

Paid time off

Holidays

Employee Assistance Program

Job summary

Macy's is seeking a Manager of Sales & Customer Service to ensure the best of Macy's is on display and to lead initiatives that boost shopper loyalty while upholding company standards. This role drives the service team to provide a welcoming sales floor and a standout customer experience through training and coaching.

The position requires building a productive team, exceeding sales goals, and leveraging data to optimize results across operations and talent development.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• High School diploma or equivalent; 3–5 years of management experience in retail.

Responsibilities

• Lead a productive, enthusiastic team to deliver memorable shopping experiences.
• Exceed sales goals by coaching, recognition, and optimizing productivity.
• Review sales data to recognize colleagues and improve results.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support Omni, Style, and Asset Protection operational areas.
• Conduct talent analysis and career progression plans to retain top talent.
• Fill open positions, prioritizing internal candidates in Customer Experience, Commission, and Specialized Selling.
• Interview, hire, train, coach, develop, and manage direct and indirect reports to meet performance expectations.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Job description

Macy's is seeking a Manager of Sales & Customer Service to ensure the best of Macy's is on display and to lead initiatives that boost shopper loyalty while upholding company standards. This role drives the service team to provide a welcoming sales floor and a standout customer experience through training and coaching.

The position requires building a productive team, exceeding sales goals, and leveraging data to optimize results across operations and talent development.