Sales & Customer Experience Manager

Macy's; New York (NY); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off and holidays

Job summary

Macy's is seeking a Manager, Sales & Customer Service to lead a high-energy team on the sales floor, drive customer loyalty, and uphold Macy's service standards. The role emphasizes coaching, training, and recognizing staff to exceed sales goals while maintaining a welcoming environment.

The position involves managing selling support, collaborating across OMNI, Style, and Asset Protection, and developing internal talent to retain top performers. A flexible retail schedule is required.

Qualifications

• Candidates with a bachelor’s degree or equivalent work experience in retail management.
• 3–5 years of management experience in retail environments.
• Ability to lift and stand for extended periods as required by store operations.

Responsibilities

• Build and lead a productive team focused on delivering exceptional customer experiences.
• Exceed sales goals by coaching and recognizing staff, improving productivity.
• Utilize sales data to recognize performance and implement improvement strategies.
• Manage selling support including stockroom, signage, equipment, and merchandising.
• Support operational areas such as OMNI, Style, and Asset Protection.
• Conduct talent analysis and plan career progression for key roles.
• Fill open positions internally and oversee hiring, training, and discipline.

Skills

Leadership

Customer service

Sales performance

Analytical skills

Operations management

Cross-functional support

Talent development

Conflict resolution

Communication

Technical proficiency

Education

Bachelor's degree or equivalent work experience in related field

High School diploma accepted

Tools

Microsoft Office

POS systems

Job description

Macy's is seeking a Manager, Sales & Customer Service to lead a high-energy team on the sales floor, drive customer loyalty, and uphold Macy's service standards. The role emphasizes coaching, training, and recognizing staff to exceed sales goals while maintaining a welcoming environment.

The position involves managing selling support, collaborating across OMNI, Style, and Asset Protection, and developing internal talent to retain top performers. A flexible retail schedule is required.