Sales & Customer Experience Manager

Macy's; McDonough (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's is seeking a Store Manager to lead Customer Experience and Sales initiatives in a dynamic retail environment in McDonough, GA. You will coach, train, and develop a high-performing team while maintaining Macy's standards and delivering exceptional customer experiences.

The role focuses on staffing, scheduling, budgeting, and driving store performance across multiple departments. A strong leader with retail management experience will thrive here.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• High School diploma or equivalent.
• 3–5 years of management experience in retail.

Responsibilities

• Build and lead a productive, enthusiastic team to engage customers and create memorable shopping experiences.
• Exceed sales goals by coaching and recognizing performance, optimizing productivity and efficiency.
• Review sales data to develop strategies that improve results and recognize colleagues.
• Manage selling support functions including stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection across store operations.
• Conduct talent analyses and establish progression plans to retain top talent.

Skills

Leadership

Customer Service

Sales Management

Analytics

Operations Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Tech Proficiency

Education

Bachelor's degree

High School diploma

Tools

Microsoft Office Suite

Handheld Devices

Job description

Macy's is seeking a Store Manager to lead Customer Experience and Sales initiatives in a dynamic retail environment in McDonough, GA. You will coach, train, and develop a high-performing team while maintaining Macy's standards and delivering exceptional customer experiences.

The role focuses on staffing, scheduling, budgeting, and driving store performance across multiple departments. A strong leader with retail management experience will thrive here.