Sales & Customer Experience Manager — Lead & Coach Team

Macy's; Santa Ana (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy’s is seeking a Manager, Sales & Customer Service to ensure the best of Macy’s is always on display. You will lead a customer-focused team, coach staff, and drive the shopper experience on the sales floor.

You will hire, train, and develop talent, manage selling support and stockroom activities, and collaborate with OMNI, Style, and Asset Protection. A flexible retail schedule (days/evenings/weekends) is required.

Qualifications

• Bachelor’s degree or equivalent work experience; retail management preferred.
• 3–5 years of management experience in retail.
• Able to perform heavy lifting and prolonged standing.
• Strong leadership, coaching, and communication skills.
• Proficiency with Microsoft Office and handheld devices.

Responsibilities

• Build a productive team eager to engage with customers.
• Exceed sales goals by coaching and recognizing staff.
• Review sales data to improve results.
• Manage selling support: stockroom, signing, equipment, merchandising.
• Support OMNI, Style, and Asset Protection.
• Conduct talent analysis and career progression plans.
• Fill open positions, prioritizing internal candidates.
• Interview, hire, train, coach, and discipline reports.
• Work a flexible retail schedule.
• Foster an environment of acceptance and respect.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy’s is seeking a Manager, Sales & Customer Service to ensure the best of Macy’s is always on display. You will lead a customer-focused team, coach staff, and drive the shopper experience on the sales floor.

You will hire, train, and develop talent, manage selling support and stockroom activities, and collaborate with OMNI, Style, and Asset Protection. A flexible retail schedule (days/evenings/weekends) is required.