Retail Sales & Customer Experience Manager

Macy's; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

401(k) match

Paid time off

Holidays

Job summary

Macy's is seeking a Manager, Sales & Customer Service to lead a high-energy team and deliver exceptional shopping experiences. You will drive loyalty, coach staff, and ensure Macy’s standards are met on the sales floor.

In this role you will coach for performance, manage stockroom and merchandising, partner with OMNI and Asset Protection teams, and actively recruit and develop talent. A flexible retail schedule is required.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• High School diploma or equivalent encouraged to apply.
• 3–5 years of management experience in retail.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Able to work a flexible schedule including days, evenings, holidays and weekends.

Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed expectations.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues and customers.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Skills

Leadership and Team Building

Customer Service Excellence

Sales and Performance Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor’s degree or equivalent work experience

High School diploma or equivalent

Tools

Microsoft Office

Job description

Macy's is seeking a Manager, Sales & Customer Service to lead a high-energy team and deliver exceptional shopping experiences. You will drive loyalty, coach staff, and ensure Macy’s standards are met on the sales floor.

In this role you will coach for performance, manage stockroom and merchandising, partner with OMNI and Asset Protection teams, and actively recruit and develop talent. A flexible retail schedule is required.