Sales & Customer Experience Floor Lead

Abercrombie & Fitch Spain, SL; Stockton (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Affliate

Training and Development

A Global Team of People Who'll CelebrA

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise floor operations, coach Brand Reps and Stock Associates, and drive store performance through exceptional customer experience.

The role focuses on leading on the sales floor, ensuring brand standards, and contributing to a positive team environment while delivering on daily sales goals. Schedule includes evenings and weekends with variable hours.

Qualifications

• High School Diploma or GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; experience leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic and outgoing

Initiative

Adaptability

Team leadership

Retail experience

Education

High School Diploma/G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise floor operations, coach Brand Reps and Stock Associates, and drive store performance through exceptional customer experience.

The role focuses on leading on the sales floor, ensuring brand standards, and contributing to a positive team environment while delivering on daily sales goals. Schedule includes evenings and weekends with variable hours.