Sales Counselor

Westmont Living, Inc; Cypress (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay with commission

Daily pay program

Paid holidays

401K match

Tuition assistance

Life insurance

EAP program

Daily meals

Job summary

Westmont Living, Inc. seeks a Sales Counselor to engage seniors and families, guiding them through the community options from independent living to memory care. You will build relationships, present tailored solutions, and work toward occupancy goals with a friendly, service-oriented approach.

You will collaborate with the Community Relations Director and the sales team, ensuring smooth move-ins while delivering excellent customer service and representing the organization professionally.

Qualifications

• Experience in sales or client-facing roles is preferred.
• Excellent customer service and communication skills.
• Ability to listen, identify needs, and present solutions.

Responsibilities

• Supports the sales process through establishing and maintaining client relationships.
• Identifies client needs and communicates effective solutions with the community's products and services.
• Closes sales and manages post-sales activities.
• Demonstrates exceptional customer service and a warm, welcoming presence.
• Oversees move-in paperwork and supports occupancy goals.

Skills

Customer service

Listening skills

Relationship building

Sales process

Communication

Job description

At Westmont Living, we provide a full spectrum of options in health care and housing, from independent and assisted retirement living to memory care. The comfort and care of our residents is our highest priority.

Would you like to be a part of this caring team? Do you like to work with seniors? We want to hear from you!

We are looking for compassionate, committed and driven Sales Counselor.

Westmont of (Community) is a premier Assisted Living and Memory Care senior living community that offers our employees and residents friendliness, a homelike setting, and an inspiring environment.

WHY JOIN OUR GREAT TEAM?

• Competitive Pay with a commission structure
• Daily Pay Program
• Daily Complimentary Meals
• Paid holidays
• Only 30 days wait for Full Benefits
• 401K match
• Tuition Assistance
• Life Insurance and EAP program

What we need from you:

• Under the direction of the Community Relations Director, supports the sales process through: establishing and maintaining client relationship, discovery of clients' needs and desires, identifying and communicating effective solutions to these needs and desires with the community's products and services, closing, and post-sales activities.
• Uses good listening techniques and demonstrates exceptional customer service.
• Presents a warm and welcoming presence to guests and visitors, ensuring that their needs are met. Acts as a professional representative of the organization and demonstrates exceptional customer service skills.
• Demonstrates work habits that support the organization's mission to create and maintain distinctive, service-enriched housing environments for America's senior population.
• Supports the community's programs to encourage resident independence, well-being, and opportunity for personal growth.
• Supports the efforts of the sales team to meet or exceed sales and/or occupancy goals as defined for the community.
• Responsible for overseeing the completion of required move-in paperwork.

Westmont Living, Inc. is an equal opportunity employer; however, all candidates must complete a post offer employment physical, TB test, drug testing, fingerprinting/criminal background check, and reference checking to meet licensing regulations within our industry.