Sales Consultant Trainee — Paid Training & Growth Path

CarMax Business Services; Norwood (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid training

Mentorship

Commission potential

Competitive hourly pay

Job summary

CarMax Norwood is seeking a Sales Consultant Trainee to join a customer-first team at our Norwood, MA location. You will build genuine relationships with buyers, guide them through vehicle selection, appraisals, test drives, and financing, and learn CarMax processes with paid training and mentorship.

No previous dealership experience is required; we value communication, service mindset, and adaptability. This full-time role offers growth as you gain product knowledge and store operations.

Qualifications

• Sales or customer service experience in retail or similar environments preferred.
• Strong listening and communication skills with a customer-focused mindset.
• High level of self-motivation and ability to work independently and as part of a team.
• Comfort with technology for processing transactions and accessing inventory information.
• Ability to adapt in a fast-paced, dynamic environment.
• Commitment to integrity and transparency in every customer interaction.
• Willingness to learn and grow through CarMax-provided training and mentorship.

Responsibilities

• Assist customers in finding vehicles that fit their needs using your knowledge of CarMax inventory.
• Guide customers through the entire process, including appraisals, test drives, and financing applications.
• Deliver an exceptional experience by listening actively and providing clear, honest information.
• Complete accurate documentation for all transactions to ensure a smooth and transparent process.
• Collaborate with team members to meet customer needs and achieve store goals.
• Maintain a professional, customer-first approach in every interaction, and stay informed about CarMax products, services, and promotions to better serve customers.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Listening skills

Communication

Self-motivation

Teamwork

Technology aptitude

Adaptability

Integrity

Willingness to learn

Job description

CarMax Norwood is seeking a Sales Consultant Trainee to join a customer-first team at our Norwood, MA location. You will build genuine relationships with buyers, guide them through vehicle selection, appraisals, test drives, and financing, and learn CarMax processes with paid training and mentorship.

No previous dealership experience is required; we value communication, service mindset, and adaptability. This full-time role offers growth as you gain product knowledge and store operations.