Sales BDC Administrator

Lithia & Driveway; Grapevine (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Grapevine Honda is seeking a BDC Representative to be the first point of contact for internet leads, answer inquiries, and set appointments. This onsite role partners with Sales to drive engagement and guide customers through the buying journey.

You will manage CRM data, follow up with prospects, and help convert online shoppers into lifelong customers in a fast-paced, team-oriented environment.

Qualifications

• 1+ year of customer service or sales experience.
• 2+ years in a customer-facing environment.
• Valid driver’s license.

Responsibilities

• Respond to internet leads quickly by phone, text, email, and online platforms.
• Schedule showroom appointments for prospective customers.
• Collaborate with Sales Representatives and Managers to drive engagement.
• Follow up with customers throughout the buying process.
• Maintain accurate CRM records and customer information.
• Provide outstanding customer service and create a positive first impression.
• Support dealership sales goals through lead management.
• Help convert online shoppers into lifelong customers.

Skills

Customer service

Customer-facing experience

Valid Driver's License

Tools

CRM systems

Job description

Dealership:

L0346 Grapevine Honda

BDC Representative - Grapevine Honda

Join One of Texas’ Highest-Volume Honda Dealerships

Grapevine Honda is growing, and we’re looking for energetic, customer-focused professionals to join our high-performing Business Development Center (BDC) team.

This is more than a call center role. As a BDC Representative, you’ll be the first point of contact for customers shopping online, responding to internet leads, setting appointments, and helping connect customers with our award-winning sales team. If you thrive in a fast-paced environment, enjoy building relationships, and love helping people, this is an opportunity to build a rewarding career with one of the most successful Honda dealerships in Texas. The BDC Representative will report the Sales Variable Manager and is an onsite store position.

What You’ll Do

• Respond to internet leads quickly through phone, text, email, and online platforms
• Schedule showroom appointments for prospective customers
• Partner closely with Sales Representatives and Managers to drive customer engagement
• Follow up with customers throughout the buying process
• Maintain accurate customer information and activity within CRM systems
• Provide outstanding customer service while creating a positive first impression
• Support dealership sales goals through and lead management
• Help convert online shoppers into lifelong customers

What You’ll Bring

• 1+ year of customer service, administrative, BDC, call center, retail, hospitality, or sales experience
• 2+ years of experience customer-facing environment
• Valid Drivers License

Why Join Our Team?

• Join one of the largest and busiest Honda dealerships in Texas
• High volume of incoming internet leads and customer opportunities
• Team-oriented culture focused on growth and success
• Paid training and ongoing professional development
• Advancement opportunities within Lithia & Driveway, one of the largest automotive retailers in North America
• Work alongside experienced automotive professionals who want to help you succeed

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.