Automotive BDC Manager / Internet Sales Manager

Lithia Motors; Jacksonville (FL); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking an experienced Automotive BDC Manager to lead our Business Development and ecommerce operations at Atlantic Coast Honda on Cassat Ave in Jacksonville. This role focuses on turning internet leads and inquiries into appointments, showroom traffic, and sales opportunities.

You will coach the BDC team, manage inbound leads, develop a consistent follow-up process, assign leads, train staff, and track performance metrics to drive results.

Qualifications

• 2+ years of Automotive BDC Manager / Internet Sales Manager or similar dealership leadership experience.

Responsibilities

• Lead, coach, and manage the automotive BDC / Internet Sales team.
• Manage inbound internet leads, phone inquiries, and customer follow-up.
• Develop a consistent lead follow-up and appointment-setting process.
• Assign leads and monitor activity to maximize opportunities.
• Train team members on phone, internet, and customer communication skills.
• Track key BDC performance metrics, appointments, and results.
• Partner with dealership sales leadership to strengthen e-commerce and internet sales performance.

Skills

BDC leadership

Internet Sales

CRM follow-up

Appointment setting

Team coaching

Communication

Organization

Multitasking

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Dealership: L0820 Atlantic Coast Honda on Cassat Ave. is looking for an experienced Automotive BDC Manager to lead our Business Development and e-commerce operations. We’re looking for a proven leader who knows how to turn internet leads and customer inquiries into appointments, showroom traffic, and sales opportunities. If you have a successful background leading an automotive BDC, coaching a team, and improving results, we want to hear from you.

What You’ll Do

• Lead, coach, and manage the automotive BDC / Internet Sales team
• Manage inbound internet leads, phone inquiries, and customer follow-up
• Develop a consistent lead follow-up and appointment-setting process
• Assign leads and monitor activity to maximize opportunities
• Train team members on phone, internet, and customer communication skills
• Track key BDC performance metrics, appointments, and results
• Partner with dealership sales leadership to strengthen e-commerce and internet sales performance

What You’ll Bring

• 2+ years of Automotive BDC Manager, Internet Sales Manager, or similar dealership leadership experience required
• Proven track record of successfully leading a BDC team and driving results
• Strong knowledge of automotive internet lead management, CRM follow-up, and appointment setting
• Strong leadership, coaching, and people-management skills
• Excellent communication and organizational skills
• Sense of urgency and ability to manage multiple priorities
• Comfortable working with reporting, customer data, and performance metrics
• High school diploma or equivalent
• Valid driver’s license and acceptable driving record

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com.

About Us

Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!