Service Advisor

Lithia & Driveway; Grapevine (TX); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Holidays

PTO

Disability Insurance

Life Insurance

401(k)

Employee Discounts

Job summary

Grapevine Honda, part of Lithia & Driveway, is seeking an experienced Service Advisor to join a high-volume Texas dealership. You will greet customers, assess service needs, coordinate with technicians, and communicate progress to both customers and the team.

The role emphasizes exceptional customer service, fast-paced teamwork, and a pay structure tied to performance. Training is provided, with opportunities for growth within the Lithia & Driveway network.

Qualifications

• Strong background in customer service, hospitality, or retail.
• Excellent communication and relationship-building skills.
• Positive attitude with a desire to learn and grow.

Responsibilities

• Greet customers and create a welcoming, high-quality service experience.
• Listen to customer needs and communicate service recommendations.
• Coordinate with technicians to ensure timely and accurate repairs.
• Provide updates and build trust throughout the service process.
• Deliver an experience that keeps customers coming back.

Skills

customer service

hospitality

retail

communication

relationship-building

teamwork

positive attitude

Job description

Dealership:

L0346 Grapevine Honda

Grapevine Honda - Service Writer

Grapevine Honda , one of the highest-volume Honda dealerships in Texas, is seeking an experienced and driven Service Advisor to join our growing team. With a steady flow of customers, a state-of-the-art facility, and the backing of one of the largest automotive retailers in North America, you’ll have everything you need to maximize your income and advance your career. If you’re motivated by customer service, teamwork, and earning potential, we’d love to meet you.

Compensation

• $60,000 - 100,000/year, based on performance

What You’ll Do

• Greet customers and create a welcoming, high-quality service experience


• Listen to customer needs and communicate service recommendations


• Coordinate with technicians to ensure timely and accurate repairs


• Provide updates and build trust throughout the service process


• Deliver an experience that keeps customers coming back

What You’ll Bring

• Strong background in customer service, hospitality, or retail


• Excellent communication and relationship‑building skills


• Positive attitude with a desire to learn and grow


• Ability to thrive in a fast‑paced, team environment


• No automotive experience required – we provide training

Why Join Our Team?

• Paid training and career development


• Competitive compensation + performance‑based earnings


• Growth opportunities within a high‑volume dealership


• Supportive, team‑driven environment

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long‑Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Lithia Learning Center


• Vehicle Purchase Discounts


• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easyfor our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle‑ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug‑free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.