Sales Associate

Rocky; Westfield (MA); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Rocky in Westfield, MA is seeking a friendly Sales Associate to help customers, process sales, and manage cash register operations. You will contribute to store operations and engage customers to determine their needs and project requirements.

The role emphasizes greeting customers, answering calls, maintaining displays, and supporting management to reach sales goals while upholding store standards and teamwork.

Qualifications

• Customer service and sales abilities required.
• Experience with cashiering or point-of-sale systems helpful.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide helpful customer service and identify customer needs.
• Process sales quickly and accurately at the register.
• Maintain store operations, merchandising, and cleanliness.
• Assist in opening Ace Rewards accounts and handling receipts/returns.

Skills

Customer service

Sales skills

Cashier skills

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.