Sales Associate

Rocky's Ace Hardware; Three Rivers (MA); On-site; USD 2,066,000 - 2,342,000; Full time

Job summary

Rocky's Ace Hardware in Three Rivers, MA is seeking a friendly Sales Associate to deliver outstanding customer service while processing sales quickly and accurately at the register. You will help with stocking, merchandising, and maintaining store cleanliness, while supporting management in achieving sales targets and promotions.

The role emphasizes engaging customers to identify needs and provide helpful recommendations, with responsibilities including greeting customers and handling returns or

Qualifications

• Customer service skills required.
• Ability to drive sales and meet goals.
• Accurate cash handling and register operations.

Responsibilities

• Provide amazing customer service and assist customers with needs.
• Operate cash register and process transactions accurately.
• Merchandise end-caps, displays and promotions.
• Stock merchandise and maintain store cleanliness and organization.
• Assist management in store tasks and meeting goals.
• Engage customers to open Ace Rewards account.

Skills

Customer service

Sales skills

Cash handling

Merchandising

Team collaboration

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.