Sales Associate

Rocky; Kettering (OH); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Rocky in Kettering, OH seeks a sales associate to deliver helpful customer service, process sales quickly, and handle cash register operations. You will help customers identify needs and guide them to appropriate products.

You will maintain store appearance, merchandise displays, and assist management in reaching sales goals while providing a friendly shopping experience consistent with Rocky's standards.

Qualifications

• Excellent customer service and sales skills.
• Ability to operate a cash register accurately.
• Willingness to meet sales goals and learn store procedures.

Responsibilities

• Provide Amazing customer service and determine customer needs.
• Cashiering, merchandising, receiving shipments, stocking, and store upkeep.
• Assist management to achieve sales and productivity goals.
• Maintain good working condition of store equipment.
• Develop and execute ideas to increase store traffic.
• Ensure end-caps and displays are properly merchandised and maintained.
• Greet customers entering the store and answer phone calls.
• Promote Ace Rewards and process receipts, refunds or credits.
• Attend monthly store meetings and perform other duties as assigned.

Skills

Customer service

Sales skills

Cashiering

Merchandising

Store operations

Teamwork

Communication

Tools

Cash register operations

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.