Sales Associate

Rocky; Springfield (MA); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Rocky in Springfield, MA is seeking a friendly sales associate to combine outstanding customer service with strong sales skills. You will perform cashiering, stock merchandising, receiving shipments, and help maintain store appearance while meeting sales goals.

You will greet customers, answer phones, stay aware of promotions, and promote Ace Rewards. The role emphasizes teamwork with management and daily cash handling with accuracy and speed.

Qualifications

• Provide excellent customer service and assist customers with needs and project requirements.
• Cashier and POS operations with accuracy and speed.
• Assist in stocking, merchandising and store upkeep as directed by management.

Responsibilities

• Combine amazing customer service with strong sales skills.
• Perform cashiering, product placement, receiving shipments and stocking.
• Work with management to achieve sales and productivity goals.
• Maintain store equipment and overall store cleanliness.
• Promote store promotions and Ace Rewards to customers.
• Greet customers, answer phone calls and handle transactions accurately.
• Attend monthly store meetings and follow company standards.

Skills

Customer service

Sales skills

Cashier

Merchandising

Stocking

Promotions awareness

Communication

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.