Sales Associate

Rocky; Medway (MA); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Rocky in Medway, MA is seeking a sales associate to deliver amazing customer service, process sales quickly and accurately, and manage cash register operations. You will engage customers to determine their needs and project requirements, while supporting store operations and merchandising.

You will greet customers, assist with product placement, stock, and shipments, and work with management to meet sales goals. Attend monthly meetings and uphold excellent customer service standards.

Qualifications

• Provides amazing customer service and helps customers determine needs and project requirements.
• Handles cashiering, receipts processing, and return/refund transactions.
• Keeps the store clean and organized and supports store operations.

Responsibilities

• Combine excellent customer service with sales skills.
• Perform cashiering, stock at the sales floor, receive merchandise, and process shipments.
• Assist management in achieving sales and productivity goals.
• Maintain store equipment and ensure displays are merchandised and fresh.
• Greet customers, answer calls, and promote Ace Rewards where applicable.
• Attend monthly store meetings and follow mystery shop standards.

Skills

Customer service

Sales skills

Cashiering

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.