Sales Associate

Rocky; East Longmeadow (MA); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Rocky is seeking a sales associate to deliver outstanding customer service and support daily store operations. You will engage customers, determine their needs, and help them select products while processing transactions accurately.

The role emphasizes teamwork, efficiency, and participation in promotional activities and store meetings to drive sales and improve customer experiences.

Qualifications

• Ability to combine amazing customer service with strong sales skills.
• Experience with cashiering and store operations is preferred.
• Willingness to work as part of a team to meet sales goals.

Responsibilities

• Provide amazing customer service and engage customers to determine needs.
• Perform cashiering, stock merchandise, receive shipments, and maintain store cleanliness.
• Assist management to drive sales and store productivity.
• Greet customers, answer phone calls, and promote store promotions.
• Accurately ring at registers and manage receipts; ensure tidy register area.

Skills

Customer service

Sales skills

Cashier experience

Merchandising

Teamwork

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.