Sales Associate

Rocky; Agawam (MA); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Rocky in Agawam, MA is seeking a sales associate to deliver friendly, helpful service while driving sales. You will engage customers, determine their needs and process transactions efficiently at the register in a fast-paced retail environment.

This role also involves stocking, merchandising, receiving shipments and supporting store management to meet goals. If you enjoy teamwork and interacting with customers, apply to join our Ace Rewards program and contribute to a welcoming store atmosphere.

Qualifications

• Experience delivering excellent customer service and meeting sales goals.
• Ability to operate a cash register accurately and quickly.
• Willingness to assist with stocking and merchandising.
• Strong communication and teamwork skills.

Responsibilities

• Provide outstanding customer service to determine needs.
• Process sales quickly and accurately at the register.
• Maintain store appearance and merchandise display.
• Assist in receiving shipments and stocking shelves.
• Support management in achieving sales and productivity goals.
• Maintain cleanliness and proper operation of store equipment.
• Greet customers and respond to inquiries.
• Attend monthly store meetings.

Skills

Customer service

Sales skills

Cash handling

Stocking & merchandising

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.