Sales Associate

Rocky; Worcester (MA); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Rocky in Worcester is seeking a sales associate to deliver amazing customer service and drive sales. You will greet customers, assess their needs, ring up purchases accurately, and maintain a clean, organized store environment.

The role includes stocking, receiving shipments, and supporting promotions while collaborating with the management team to meet store goals. Prior cashier and merchandising experience is preferred.

Qualifications

• Customer service experience is required.
• Strong sales skills and ability to engage customers.
• Experience with cash registers and point-of-sale systems.
• Merchandising and stock replenishment experience.
• Ability to work with management to meet sales goals.
• Excellent communication and team collaboration.

Responsibilities

• Provide friendly, helpful service to customers.
• Process sales quickly and accurately at the register.
• Greet customers and assess their needs.
• Keep the store clean, organized, and properly merchandised.
• Assist with receiving shipments and stocking.
• Support promotional displays and merchandising programs.

Skills

Customer service

Sales skills

Cashier experience

Job description

Position Summary:

This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate position is responsible for the operations of our store and plays a key role in providing Amazing customer service by engaging the customer and determining their needs and project requirements.

Essential Duties:

• Ability to combine amazing customer service with strong sales skills;
• Perform all tasks in the store including such activities as cashiering, product placement, receiving of merchandise, processing shipments and/or store stocking, store cleanliness, sales, and operating equipment;
• Work with management team to achieve established sales and productivity goals;
• Assisting in maintaining the good working condition of store equipment;
• Work with management to develop and execute ideas and activities to increase store traffic;
• Ensure that end-caps, dump bins and feature displays are properly merchandised and maintained;
• Ensure each customer receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards
• Greet customers as they enter the store
• Answer phone calls
• Maintain awareness of all promotions and advertisements
• Accurately and efficiently ring on registers and maintain all cash at registers
• Maintain orderly appearance of register area and supplies stocked
• Solicit customers to open an Ace Rewards card
• Issuing receipts, refunds, credits or change due to customers
• Attend mandatory monthly store meetings

Other responsibilities as assigned by store management.