Sales and Service Specialist

Hertz; Haverhill (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Hertz Local Edition is seeking a Sales and Service Specialist, TNC to act as a brand ambassador for Lyft/Uber driver rentals, facilitating the fastest, easiest, and most valued rental car experience.

Wage: $18.50 per hour. The role focuses on customer service, reservations, vehicle readiness, and program communication in a fast-paced setting, with opportunities to maximize revenue through upselling and excellent service.

Qualifications

• Experience in customer service and sales environments.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced setting and manage multiple tasks.

Responsibilities

• Assist customers with rental reservations, processing rentals and vehicle readiness.
• Provide excellent customer service to Hertz, Lyft and Uber driver programs.
• Answer inquiries about program requirements, billing, extensions and roadside questions.
• Communicate program details clearly and promote revenue opportunities.
• Ensure vehicles are clean, fueled, and safe for pick-up and return.

Skills

Customer service

Communication

Sales ability

Time management

Teamwork

Outdoors work

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wage: $18.50 per hour

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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