Sales and Service Specialist

Hertz; Town of Webster (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Hertz Local Edition in New York is seeking a Sales and Service Specialist to act as brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers. You will assist with reservations, rentals, and vehicle prep, answer program questions, and help customers with billing and extensions while maintaining high service standards.

This role requires strong communication, reliability, and the ability to work weekends; wage is $17.00 per hour with opportunities to grow.

Qualifications

• Customer service experience required.
• Must have valid driver's license with acceptable driving record.
• Strong time management and organizational skills.
• Excellent written and verbal communication.

Responsibilities

• Provide the best rental car experience for customers.
• Assist with creating reservations, processing rentals, and vehicle prep.
• Address post-rental inquiries involving rental and billing.
• Work in a fast-paced environment with professional service.
• Answer calls about Hertz/Lyft/Uber Rental Car Program and requirements.
• Explain program procedures clearly to customers.
• Maximize revenue by offering additional services and overcoming objections.
• Ensure vehicles are clean, fueled, and ready for pickup; inspect for damage.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

English proficiency

Driver's license

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers.

Wages: $17.00/hr.

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience:

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Knowledge:

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills:

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

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