Sales and Service Specialist (43511)

Hertz; Des Plaines (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Hertz Mobility Specialist, TNC is a critical part of the Hertz Local Edition team in Des Plaines, IL. As a brand ambassador, you will facilitate the fastest, easiest, and most valued rental car experience for Lyft and Uber drivers, aligning customer service with program guidelines.

The role emphasizes professionalism, effective communication, and willingness to work in a dynamic environment, with a focus on high-quality vehicle preparation and seamless rentals.

Qualifications

• Must be at least 20 years old.
• Valid driver's license required.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills are required.
• Computer literacy and attention to detail are expected.

Responsibilities

• Provide first‑line customer service to Hertz, Lyft and Uber drivers.
• Assist with creating rental reservations, processing rentals, and preparing clean, safe vehicles.
• Handle post‑rental inquiries related to rentals and billing processes.
• Communicate program details and procedures clearly to customers.
• Answer inquiries about program requirements, extensions, and roadside questions.
• Identify revenue opportunities by engaging customers and addressing objections.

Skills

Customer service

Communication

Time management

Organizational skills

Teamwork

Professionalism

Ownership

Initiative

English proficiency

Flexibility

Outdoor work

Job description

The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

Wage: $16.25/hour + monthly incentives varies, based on job performance.

What You'll Do

• Ensure optimal operational efficacies to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals, and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process.
• Providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

What We're Looking For

• Must be at least 20 years old.
• Valid driver's license required.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detailed orientated.

Knowledge

• Customer service resolution practices.
• Excellent communication techniques.
• Sales Management/Coaching ability.

Skills

• Demonstrate good written and oral communication skills.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability, and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.