Sales and Service Specialist

Hertz; Englewood (CO); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Hertz is seeking a Sales and Service Specialist, TNC to serve Lyft/Uber drivers, delivering the fastest, friendliest car rental experience and acting as a brand ambassador.

You will ensure vehicles are clean and safe, help create reservations, process rentals, and handle post-rental inquiries while guiding customers through billing and program details. In a fast-paced setting, you’ll maximize revenue opportunities and demonstrate accountability, teamwork, and clear English communication.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required.
• Computer literate and detail oriented.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to customers.
• Assist customers with post rental inquiries that involve the rental and billing process.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming objections.
• Ensure vehicles are prepared for customer pick-up, including checking for damage and cleaning inside and out, refueling and checking fluids.

Skills

Customer service

Communication

Sales ability

Time management

Teamwork

Detail orientation

Stand for long periods

English proficiency

Job description

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience

• Ability to work in a fast-paced environment with a variety of tasks.
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service.
• Strong time management and organizational skills are required
• Computer literate and detailed orientated.
• Must have a valid driver's license with an acceptable driving record

Wages: $22.00 per hour

Knowledge

• Customer service resolution practices
• Excellent communication techniques
• Sales Management/Coaching ability

Skills

• Demonstrate good written and oral communication skills.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Proven experience of working well within a team.
• Ability to work flexible shifts including weekends and holidays; and work overtime as required.
• Willing to work outdoors during all weather conditions.
• Assist with special administrative projects when needed.
• Ability to stand for long periods of time.
• Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply