Sales Admin Assistant — Elevate Customer Experience & Ops

Fleet Glass Services, Inc.; Fargo, Northern (ND, KY); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

401K with company match

Health, Dental, & Vision Insurance

Life and Disability Insurance

Job summary

Fleet Glass Services, Inc. is seeking a Sales Administrative Assistant to support customer orders, sales activities, and service scheduling while delivering exceptional customer service.

The role collaborates with customers, the sales team, service personnel, purchasing, and warehouse staff to ensure accurate and efficient order processing. This customer-facing and administrative position emphasizes organization, timely follow-up, and high-quality work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year of customer service, administrative support, sales support, or related experience preferred.
• Effective verbal and written communication skills.
• Strong organizational, time management, and customer service skills.
• Proficiency with Microsoft Office 365 applications including Outlook, Word, and Excel.
• Experience using CRM software such as HubSpot, Salesforce, or similar systems preferred.
• Self-motivated with the ability to work independently with minimal supervision.
• Ability to take initiative and adapt in a dynamic environment.
• Farming background, agricultural experience, or familiarity with agricultural equipment is a plus.

Responsibilities

• Manage and process customer orders received by phone, email, and walk-in inquiries.
• Prepare and process customer quotes, invoices, packing slips, and related documentation.
• Follow up with customers regarding order status, inquiries, and service scheduling needs.
• Enter and manage sales leads within the CRM system and route qualified prospects to the sales team.
• Assist with scheduling service rebuilds and coordinating communication between customers and the service team.
• Process customer returns and warranty-related transactions.
• Accept and process customer payments in person and over the phone.
• Communicate inventory concerns and product shortages to purchasing personnel.
• Coordinate order status updates and backorder communication with warehouse team members.
• Provide administrative support to other departments as needed.
• Ensure work is completed safely, efficiently, and to a high-quality standard.
• Maintain accurate and organized work practices.
• Maintain a clean, safe, and professional work environment.

Skills

Verbal and written communication

Organization

Time management

Customer service

Self-motivation

Initiative

Agricultural equipment familiarity

Education

High school diploma or equivalent

Tools

HubSpot

Salesforce

Microsoft Office 365

Job description

Fleet Glass Services, Inc. is seeking a Sales Administrative Assistant to support customer orders, sales activities, and service scheduling while delivering exceptional customer service.

The role collaborates with customers, the sales team, service personnel, purchasing, and warehouse staff to ensure accurate and efficient order processing. This customer-facing and administrative position emphasizes organization, timely follow-up, and high-quality work in a fast-paced environment.