Sales Admin & Order Fulfillment Specialist

HR Works, Inc.; City of Rochester (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

HR Works, Inc. is seeking a Sales Administrative Specialist to support the sales team and manage order processing. You will use NetSuite CRM/ERP and TEAMS for POs, SOs, and customer data management, ensuring accurate records and timely communication.

The role requires an Associate degree and 3+ years in sales administration; telecom experience is a plus. Daily duties include order status updates, invoicing, and order fulfillment coordination with internal teams.

Qualifications

• Associate’s degree in business or related field required.
• A minimum of 3 years of experience in a sales administrative role or equivalent combination of education and experience.
• Experience in telecom industry preferred.
• Proven work experience in account management.
• Experience with CRM/ERP software preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Collaborate with and support assigned sales team to achieve monthly quota.
• Use NetSuite CRM/ERP and TEAMS for order processing including POs and SOs.
• Enter and update customer and vendor account information.
• Answer phone calls and direct to appropriate party.
• Process RMAs and VRAs as well as replacement orders.
• Process payments (credit cards, PayPal, etc.).
• Create shipping labels for returns and monitor order statuses.
• Deliver excellent customer service to ensure satisfaction.

Skills

CRM/ERP NetSuite

Microsoft Office

Customer service

Data entry

Team collaboration

Phone support

Education

Associate degree in business

Tools

NetSuite CRM/ERP

TEAMS

UPS/FedEx tracking

Job description

HR Works, Inc. is seeking a Sales Administrative Specialist to support the sales team and manage order processing. You will use NetSuite CRM/ERP and TEAMS for POs, SOs, and customer data management, ensuring accurate records and timely communication.

The role requires an Associate degree and 3+ years in sales administration; telecom experience is a plus. Daily duties include order status updates, invoicing, and order fulfillment coordination with internal teams.